CITYBREAKSGUIDE Refund Policy

Introduction

At CITYBREAKSGUIDE, we strive to ensure a pleasant experience for our customers when exploring our city break guides. However, if the purchase isn’t satisfactory, we offer options for refunds under certain conditions.

Eligibility for Refunds

Refund requests must meet the following criteria:

• The request is made within 14 days of purchase.
• The product was not downloaded, or the download was not accessible at the time of the refund request.
• Clear and demonstrable dissatisfaction due to product inaccuracies or misleading information.

Non-refundable Circumstances

We do not offer refunds in the following circumstances:

• Change of mind after purchase.
• Situations where customer has not followed usage instructions.
• Technical issues not related to the product itself.

How to Request a Refund

To request a refund, please contact our support team at [email protected] with your order details and a brief explanation of your refund request.

Processing Time

Once a refund is approved, please allow 7-10 business days for the amount to reflect in your account.