Refund Policy

At CITYBREAKSGUIDE, we strive to provide the best travel experiences for our customers. However, we understand there might be cases where you may need to cancel your reservation. Our refund policy is designed to ensure clarity and fairness for both parties.

Eligibility for Refunds

• Cancellations made within 24 hours of booking are eligible for a full refund.
• For cancellations made more than 7 days prior to the scheduled city break, a full refund will be issued minus a 10% processing fee.
• Cancellations made within 7 days of the scheduled city break may be eligible for a 50% refund, subject to review.

Non-Refundable Circumstances

The following conditions are not eligible for refunds:

1. No-shows on the day of the city break.
2. Partial usage of city break packages.
3. Requests made outside the stipulated refund window.

How to Request a Refund

To request a refund, please contact our customer service team at [email protected] with your booking details. Our team will respond within 3 business days to process your request.

Processing Time

Once approved, refunds are processed within 5-7 business days. Depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.

Changes to this Policy

We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

If you have any questions about our refund policy, please contact us at [email protected].